Refund & Returns Policy

At Weisi E-commerce, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our refund and returns policy is here to help.

Return Eligibility

We accept returns on most new, unopened items within 14 days of delivery. Items must be in their original condition and packaging. Perishable goods and personalized items are not eligible for return.

Return Process

To initiate a return, please contact us at [email protected] with your order number and reason for return. Our customer service team will provide you with instructions on how to proceed.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days.

Exchanges

If you received a defective or damaged item, we are happy to exchange it for the same product. Please contact us promptly to arrange an exchange.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service to ensure your return is received.

Your satisfaction is important to us. If you have any questions or concerns about our refund and returns policy, please don't hesitate to reach out.